Work & Experience
Professional timeline and technical case studies.
Cybersecurity IAM Analyst
T-Mobile
November 2025 – Present
- Manage enterprise IAM operations across multiple platforms, coordinating with senior engineering teams to resolve authentication issues and enhance security workflows
- Administer biometric and non-biometric identity verification processes, escalating fraud alerts and system anomalies while maintaining strict verification protocols
- Develop automated reporting solutions for statistical data visualization, generating actionable metrics on IAM performance and security compliance trends
- Collaborate with cybersecurity engineers and development teams on access control implementations and remediation strategies
- Streamline identity lifecycle task queues through Power Automate automation
- Utilize CLEAR1 biometric console for identity verifications across all T-Mobile verticals, including contractors, authorized retailers, call centers, and corporate employees
Case Study: IAM Automation Toolkit
Problem
Manual click-ops processes for identity lookups, access requests, and account lifecycle tasks created toil and introduced error paths in security-critical workflows.
Approach
Built a set of PowerShell automations with parameterized scripts, input validation and guardrails, structured logging, and reusable modules integrated with IAM APIs.
Outcome
Cut manual processing time by ~75% and improved consistency across requests, replacing click-ops with idempotent automation.
Cybersecurity Identity/Production Analyst
T-Mobile
July 2025 – November 2025
- Administered enterprise passwordless authentication systems for global workforce, maintaining 98%+ automation rate for identity verification
- Developed PowerShell automation scripts for identity management workflows, reducing manual processing time by 75%
- Investigated and resolved 10,000+ authentication errors and identity workflow inefficiencies, implementing process improvements that streamlined onboarding
- Managed hardware token deployment and biometric authentication systems for large-scale user base across global operations
- Created comprehensive documentation guides standardizing identity security practices, reducing onboarding errors by 90%
- Monitored user behavioral patterns and social engineering attack vectors, identifying and mitigating security threats through proactive analysis
- Collaborated with cybersecurity engineers and SOC analysts on incident response cases, implementing access controls and remediation strategies
IT Technician Support Specialist
Applied Physics Laboratory – University of Washington
August 2023 – June 2025
- Obtained DoD CUI clearance for access to unclassified information systems, abiding by self-regulated SOC analysis to match ISO 27001 compliance
- Patched 100+ CUI endpoints for FortiClient CVE vulnerabilities through passive scanning, test-bench validation, staged rollout, and post-patch verification
- Configured 150+ technical hardware systems and managed 400+ Active Directory user credentials across Windows, macOS, and Linux
- Created 50+ GitLab wiki documentation guides, reducing IT troubleshooting toil by 50%
- Resolved 800+ support tickets across Tiers 1–3 including hardware repairs, OS imaging, network diagnostics, and server administration
- Built PowerShell imaging scripts automating Windows 11 installation with enterprise software, group policy, and driver configuration
Case Study: CUI Endpoint Vulnerability Remediation Playbook
Problem
CUI-designated systems required rapid CVE remediation without disrupting active research operations, while meeting ISO 27001 compliance expectations.
Approach
Designed a repeatable process: passive/non-interruptive scans, test-bench validation on isolated CUI machines, staged rollout, and post-patch verification. Authored knowledge-base documentation to standardize fixes.
Outcome
Accelerated secure posture improvements across 100+ CUI endpoints. Wiki/KB guides reduced front-line troubleshooting toil by ~75%.
Technical Peer Coach
University of Washington Bothell
March 2022 – March 2023
- Facilitated 500+ one-on-one meetings using the GROW coaching model
- Recorded Navigate data entries to forecast student retention trends
- Recorded excel data entries on each student’s private information to forecast trends
- Hosted 1-1 in-person & Zoom meetings conducting support sessions with collaboration across campus departments expanding student support
- Facilitated with teammates to edit, revise, and finalize newsletters & orientations
- Constructed post-meeting reports in collaboration with undergraduate academic advisors to cater to the individual needs of students
- Facilitated team efforts to edit, revise, and finalize newsletters and orientations