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Summary

A Cybersecurity Analyst with experience in identity lifecycle management, passwordless authentication deployment, and cloud security controls. Currently at T-Mobile.

Experience

Cybersecurity IAM Analyst

T-Mobile · November 2025 – Present

Manage enterprise IAM operations across multiple platforms, coordinating with senior engineering teams to resolve authentication issues and enhance security workflows
Administer biometric and non-biometric identity verification processes, escalating fraud alerts and system anomalies while maintaining strict verification protocols
Develop automated reporting solutions for statistical data visualization, generating actionable metrics on IAM performance and security compliance trends
Collaborate with cybersecurity engineers and development teams on access control implementations and remediation strategies
Streamline identity lifecycle task queues through Power Automate automation
Utilize CLEAR1 biometric console for identity verifications across all T-Mobile verticals, including contractors, authorized retailers, call centers, and corporate employees

Cybersecurity Identity/Production Analyst

T-Mobile · July 2025 – November 2025

Administered enterprise passwordless authentication systems for global workforce, maintaining 98%+ automation rate for identity verification
Developed PowerShell automation scripts for identity management workflows, reducing manual processing time by 75%
Investigated and resolved 10,000+ authentication errors and identity workflow inefficiencies, implementing process improvements that streamlined onboarding
Managed hardware token deployment and biometric authentication systems for large-scale user base across global operations
Created comprehensive documentation guides standardizing identity security practices, reducing onboarding errors by 90%
Monitored user behavioral patterns and social engineering attack vectors, identifying and mitigating security threats through proactive analysis
Collaborated with cybersecurity engineers and SOC analysts on incident response cases, implementing access controls and remediation strategies

IT Technician Support Specialist

Applied Physics Laboratory – University of Washington · August 2023 – June 2025

Obtained DoD CUI clearance for access to unclassified information systems, abiding by self-regulated SOC analysis to match ISO 27001 compliance
Patched 100+ CUI endpoints for FortiClient CVE vulnerabilities through passive scanning, test-bench validation, staged rollout, and post-patch verification
Configured 150+ technical hardware systems and managed 400+ Active Directory user credentials across Windows, macOS, and Linux
Created 50+ GitLab wiki documentation guides, reducing IT troubleshooting toil by 50%
Resolved 800+ support tickets across Tiers 1–3 including hardware repairs, OS imaging, network diagnostics, and server administration
Built PowerShell imaging scripts automating Windows 11 installation with enterprise software, group policy, and driver configuration

Technical Peer Coach

University of Washington Bothell · March 2022 – March 2023

Facilitated 500+ one-on-one meetings using the GROW coaching model
Recorded Navigate data entries to forecast student retention trends
Recorded excel data entries on each student’s private information to forecast trends
Hosted 1-1 in-person & Zoom meetings conducting support sessions with collaboration across campus departments expanding student support
Facilitated with teammates to edit, revise, and finalize newsletters & orientations
Constructed post-meeting reports in collaboration with undergraduate academic advisors to cater to the individual needs of students
Facilitated team efforts to edit, revise, and finalize newsletters and orientations

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